Brooklyn Fare operates specialty grocery stores across New York City, where customer safety and incident management are essential to daily operations. Finding relevant footage quickly helps the team investigate incidents and gather the information needed for claims reviews.
THE CHALLENGE
Finding Slip-and-Fall Footage Took Hours
When a customer slipped or fell, finding the relevant footage was critical. But locating the exact moment an incident occurred often required hours of manual video review.
Teams had to search through lengthy recordings to find the right clip. This delayed investigations and made it harder to gather the video evidence needed to understand what happened.
Brooklyn Fare needed a faster way to find and share relevant footage without replacing its existing cameras.
THE SOLUTION
Find the Footage That Matters
Brooklyn Fare kept its existing camera infrastructure and added Spacture AI to make incident footage easier to locate, review, and share.
Faster Incident Review
A visual timeline helps teams locate relevant footage without manually searching through hours of recordings.
Time-Stamped Video Evidence
Teams can review relevant footage to understand the sequence of events surrounding an incident and gather supporting information for claims reviews.
Easier Evidence Sharing
Once the relevant clip is located, teams can share it with store staff and the people handling the claim, reducing the effort needed to retrieve and distribute footage.
THE RESULTS
Faster Reviews. Fewer Disputed Claims.
By making incident footage easier to find and share, Spacture AI helps Brooklyn Fare streamline its slip-and-fall incident review process.
The reported results include:
75% Less Time Spent Reviewing Claims
25% Fewer Disputed Claims
Owner Alex Perez also describes a significant improvement in finding specific video clips. What previously took two to three hours of searching can now take under 30 seconds.
Results and customer experience as reported by Brooklyn Fare.
IN THEIR WORDS
“Before Spacture AI, tracking down a specific clip meant spending two or three hours scrubbing through footage. Now, we pull up the exact minute we need in under 30 seconds and send it right to our store team.”
Alex Perez
Owner, Brooklyn Fare
BROOKLYN FARE IN NUMBERS
75% less time spent reviewing claims
25% fewer disputed claims
Under 30 seconds to locate the exact moment, according to the owner
Existing cameras retained
Figures and experience reported by Brooklyn Fare.
FREQUENTLY ASKED QUESTIONS
Did Brooklyn Fare need to replace its existing cameras?
No. Brooklyn Fare kept its existing camera infrastructure and added Spacture AI to make relevant footage easier to find and share.
How quickly can the team find relevant footage?
According to owner Alex Perez, the team can now locate the exact minute it needs in under 30 seconds, compared with spending two to three hours searching manually before Spacture AI.
How does Spacture AI help with slip-and-fall claims?
The platform helps teams find relevant footage, review the sequence of events, and share video evidence with the people handling a claim.
What results did Brooklyn Fare report?
The case study reports 75% less time spent reviewing claims and 25% fewer disputed claims.
Can Spacture AI work with existing security cameras?
Spacture AI connects to existing camera infrastructure, subject to system compatibility, helping retailers add AI-powered capabilities without replacing their cameras.
Case studies / Brooklyn Fare
Grocery
Incident Detection
New York City
